American Airlines

After I arrive in Los Angeles I have a domestic flight of approximately 5 and a half hours with American Airlines.

Whoa...what to say about American Airlines?

I phoned the airline on the 15th and had a very unsatisfactory conversation with an Asian call centre person. Not only did I have great difficulty understanding her English, she had difficulty understanding mine!

I requested Gluten Free Meals, Wheelchair Assistance, and informed her I would be travelling with a Portable Oxygen Concentrator (POC). She took down my home and mobile numbers and said a Special Assistance Person would call me back.

After waiting nine days I thought it about time I called them. I was told, by a similar sounding woman, that the system was down and would I please call back again.

I dutifully phoned back half an hour later and, wow, this Asian spoke good English! She was very polite but unfortunately knew very little. I was asked to hold while she contacted her help desk three times. The end result was that she took my phone numbers and told me that the Special Assistance Department (SAD) would give me a call A.S.A.P.

I hope the flight is better then the call centre!

I have also realised that for this leg of my journey, I need to print out more paperwork for my Dr. to fill in, sign and stamp!

1- A Physician Prescription form for Oxygen.
2- A Physician Statement form about my use of Oxygen.

I'm trying very hard not to get stressed but feel tired just thinking about it all!